FAQs

Q: Where is KLOISONNE based and where do you ship to?
A: KLOISONNE is based in Shanghai, China, and we ship our products worldwide.

Q: How can I purchase KLOISONNE products?
A: You can purchase KLOISONNE products through our official website at www.kloisonne.com.

Q: What forms of payment do you accept?
A: We accept a variety of payment methods, including major credit cards such as Visa, Mastercard, and PayPal.

Q: How long will it take to receive my order?
A: Once your order has been processed, it typically takes between 5-10 business days for your order to arrive, depending on your location.

Q: What is your return policy?
A: If you are not completely satisfied with your purchase, you can return it within 14 days of receiving your order for a refund or exchange. Please contact us at [email protected] to initiate the return process.
Q: Do you offer free shipping?
A: We offer free shipping on orders over a certain amount, which varies depending on your location. Please visit our website for more information.
Q: How can I contact KLOISONNE customer service?
A: You can contact KLOISONNE customer service by emailing us at [email protected] or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

Q: Can I cancel or modify my order after it has been placed?
A: If you need to cancel or modify your order after it has been placed, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but please note that once an order has been shipped, we cannot make any changes or cancellations.

Q: How do I know if my order has been shipped?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order.
Q: What should I do if my order arrives damaged or defective?
A: If your order arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible.